Acceptable Use Policy

Guidelines for acceptable behavior on our platform.

Last Updated: December 4, 2025

1. Purpose

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using KookSmart. Our goal is to ensure a safe, respectful, and positive experience for all users.

By using KookSmart, you agree to comply with this policy. We reserve the right to take action against any user who violates these guidelines, including suspension or termination of access.

2. Scope

This policy applies to:

- All users of the KookSmart platform - All features and services provided through KookSmart - All content submitted, shared, or generated through the platform - All communications conducted through the platform

This policy works in conjunction with our Terms of Use and Privacy Policy.

3. Prohibited Activities

The following activities are strictly prohibited on KookSmart:

Account Abuse: - Creating multiple accounts to circumvent restrictions - Sharing account credentials with others - Using another person's account without authorization - Providing false information during registration

Technical Violations: - Attempting to gain unauthorized access to our systems - Using automated tools, bots, or scrapers without permission - Interfering with or disrupting the platform's operation - Reverse engineering or attempting to extract source code - Exploiting vulnerabilities or bugs for personal gain

Malicious Behavior: - Uploading viruses, malware, or harmful code - Conducting denial-of-service attacks - Phishing or attempting to steal user credentials - Spamming or sending unsolicited communications

4. Content Guidelines

When providing feedback, reviews, or any user-generated content, you agree not to post:

Harmful Content: - Content that is defamatory, harassing, or threatening - Content that promotes violence or discrimination - Content that is obscene or pornographic - Content that infringes on intellectual property rights

Misleading Content: - False or misleading information about our services - Impersonation of other users or company representatives - Fake reviews or manipulated feedback

Illegal Content: - Content that violates any applicable laws - Content that promotes illegal activities - Content that violates others' privacy rights

5. Security Requirements

To maintain a secure platform, all users must:

Account Security: - Use strong, unique passwords for your account - Enable two-factor authentication when available - Keep your login credentials confidential - Log out of shared or public devices after use

Responsible Disclosure: If you discover a security vulnerability, please report it responsibly: - Email us at security@innovriddhi.com - Provide detailed information about the vulnerability - Do not exploit or publicly disclose the vulnerability - Allow reasonable time for us to address the issue

We appreciate responsible security researchers and may recognize their contributions.

6. Reporting Violations

If you encounter any violations of this policy, please report them to us:

How to Report: - Email: security@innovriddhi.com - Include relevant details (screenshots, usernames, timestamps) - Describe the violation clearly

What We Do: - Investigate all reports promptly - Take appropriate action based on severity - Maintain confidentiality of reporters - Provide updates when appropriate

We take all reports seriously and appreciate your help in maintaining a safe platform.

7. Enforcement

We enforce this policy through a tiered approach:

Warning: For minor or first-time violations, we may issue a warning and request corrective action.

Temporary Suspension: For moderate violations or repeated minor violations, we may temporarily suspend account access.

Permanent Ban: For severe violations, repeated offenses, or illegal activities, we may permanently terminate account access.

Legal Action: In cases of illegal activity, we may report violations to law enforcement and pursue legal remedies.

We reserve the right to determine the appropriate enforcement action at our sole discretion.

8. Updates to This Policy

We may update this Acceptable Use Policy from time to time to reflect:

- Changes in our services - New legal requirements - Evolving security threats - User feedback

How We Notify You: - Updated policy posted on this page - "Last Updated" date will be revised - Significant changes may be communicated via email

We encourage you to review this policy periodically to stay informed about our guidelines.

9. Contact Us

If you have questions about this Acceptable Use Policy or need to report a violation:

General Questions: Email: info@innovriddhi.com

Security Issues: Email: security@innovriddhi.com

Mailing Address: InnoVriddhi Tech (OPC) Pvt. Ltd. No.235, Binnamangala, 13th cross rd 2nd Stage, Indiranagar Bangalore, Karnataka, India - 560038